Topics started by OpsRocDoc | Razer Insider

Topics started by OpsRocDoc

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OpsRocDoc
posted in Razer Support

Laptop Hangs at random times.

I have a problem with my Razer Blade Pro 2019 laptop. It hangs up at irregular unrepeatable intervals. Laptop Detail Razer Blade Pro 19inch 2019. Bios 1.04 Background About 1 year ago, I added a second SSD. All was OK. In May 2021 I upgraded the memory from 2x8gb to 2x16gb. All was ok. Applications and games worked well. I could run Oculus Rift on high settings (even increasing pixel count using the OR Tray tool), playing Elite Dangerous on high resolution settings. About a month ago (approx end December 2021) I experienced the laptop hanging. No Ctrl-Alt-Del, mouse and keyboard unresponsive. The only way to restart was to hard reboot by long press on power button. I contacted Razer support and got a link to download a factory reset iso. I reinstalled windows. That operations went well. I installed my basic office and image edit software. That was ok. I made a backup image of the disk. I tried to install Oculus Rift software but the installation hang when setting up sensor

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2 years ago

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