Topics started by Metatron2k2 | Razer Insider

Topics started by Metatron2k2

2 Threads

M
Metatron2k2
posted in Razer Support

Intel TPM Vulnerability

Hello Razer-Team, can you give us an update on the critical TPM Bug found on most Intel Processors? https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-00241.html According to the test tool the Blade Stealth (Early 2019) seems to be vulnerable. I'm using the Blade in a bussiness environment with BitLocker and TPM for storing the keys. Therefore TPM spilling the Keys seems like a really bad thing here. Are you guys already working on BIOS updates? Is there any ETA? Best, Stefan Report: Tool Started 17.11.2019 08:46:10 Name: ***REMOVED*** Manufacturer: Razer Model: Blade Stealth Processor Name: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz OS Version: Microsoft Windows 10 Pro Status: This system is vulnerable. Tool Stopped

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Razer.Speedcr0ss
4 years ago
M
Metatron2k2
posted in Razer Support

Scratches on screen, Razer Blade Stealth 1080p

Hi Razer, I have an open case with you on my issue back in Germany. I'm taking this to the forum to share my experience with your support so far. I own a Blade Stealth (early 2019) since October 15th and was quite happy with it in the beginning. On October 18th i noticed scratches on the screen an a dead pixel caused by th keyboard. I started a chat with your support colleagues the same day. There was a back and forth for a couple of days with exchanging images and personal information via eMail. Each time it added a delay of around 24h. On the 23rd the an official warrenty case was finally created. Another 24h our later i was asked to check for the dead pixel again with some website (although I supplied images where the dead pixel was clearly visible days befor). Another day later I got an eMail thet the team is no checking the images and that they need some time. Honestly these delays get me quite frustrated. The Blade was not even a week old when i contacted your support, and

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R
4 years ago

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