Topics started by SkylarTheFolf | Razer Insider

Topics started by SkylarTheFolf

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SkylarTheFolf
posted in Razer Support

I have never had worse support

I opened a case on jan 6th... It took 2 weeks for them to decide to actually start talking to me... A few weeks later they wanted me to send out my phone for repairs... i did and the device was delivered on the 19th (FedEx took ages to deliver) It took them 9 days to tell me it was delivered(they said a max of 5-7 days to respond...) and told me that the mirror black razer phone 2 (the phone i have) was out of stock and asked if i wanted to get the matte black version. i agreed to the matte black replacement. They haven't responded since and i'm starting to get afraid i may not receive a replacement nor my actual phone back. Does anyone know what i should do?

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Razer.Caziel
4 years ago

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