Topics started by BeaconDigital | Razer Insider

Topics started by BeaconDigital

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BeaconDigital
posted in Razer Support

Issues with USB ports on TB3 dock

Good day all, I have a mid-2019 Razer Blade base model and I am having issues with the USB ports on a CalDigit ThunderBolt 3 mini-dock with dual HDMI. When I have the mini-dock plugged into the TB3 port and I plug in a USB device into the mini-dock, the USB device does not show up. However, if I disconnect the mini-dock from the Blade, insert the USB device into the mini-dock, then connect the mini-dock to the Blade, then the USB device shows up. As long as I keep at least one USB device plugged into the mini-dock, I can insert and remove USB devices and they operate as expected. However, as soon as I remove all USB devices from the mini-dock, it stops recognizing any USB devices again. I have tried the mini-dock with keyboards, mice, and flash drives all with the same results. I have also used the mini-dock on a 2019 Mac with TB3 and it works perfectly. CalDigit suggests that it is a driver issue on my Razer Blade 15 which has Windows 10 installed with all updates, the latest RTX 206

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Razer.Speedcr0ss
4 years ago

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