Topics started by Longtooths | Razer Insider

Topics started by Longtooths

1 Thread

L
Longtooths
posted in Razer Support

Disappointed with Customer Service response to known faulty mice

Let recap, I trusted Razer to have quality products; therefore I bought three different mice from you over the years. All three of them had issues with the left mouse button, Razer broke my trust. I called and spoke to Nissan Case#HIDDEN On September 12th. He told me that my Lancehead mouse was out of stock so he would give me $79.99 for it. He said he would also send my Naga Trinity Mouse. I told him I had the two broken mice and would send those back also. He NEVER said anything in regards to having to send both my mice in first before receiving my store credit or new Naga mouse. He also said I would receive an email in 24 hours with tracking for the Naga mouse as well as fedex instructions to send my mice back. Nissan, a Razer employee broke my trust. After 24 hours I had received only the Fed Ex instructions to send my mice back. I contacted Razer again and spoke to Dorothy Case#HIDDEN Dorothy was very apologetic but said there was nothing I could do that policy was I had to se

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Razer.Caziel
4 years ago

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