Topics started by batyablueberry | Razer Insider

Topics started by batyablueberry

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batyablueberry
posted in Razer Support

Kraken X Headset Trouble

I recently purchased the Kraken X headset and when I plug it in, both my computer and Razer Synapse does not pickup the device. Meaning it doesn't show up on Synapse or my computer's playback devices. The strange thing is; I can still hear audio through my headset, however, the microphone still doesn't work and nothing new comes up when I unplug and plug the headset in. I have already tried the following: Uninstalling and reinstalling audio drivers Updating audio drivers Checking if it's disabled in playback devices I don't have RealTek HD Audio so I can't disable jack detection (I have NVIDIA) Checking if my mic is muted Trying both the regular jack and the adapter jack Uninstalling and reinstalling Razer Synapse Making a new Razer account Checking if my computer is compatible with the headset (it is) Any help would be appreciated. Thank you.

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4 years ago

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