Topics started by Strobber | Razer Insider

Topics started by Strobber

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Strobber
posted in Razer Support

Mouse buttons working intermittently Razer Naga Trinity

So I had a new Razer Naga Trinity with both mouse buttons working interemittently. 90% of the time the mouse worked just fine but it has these periods of time that it would just not register every or any click which is super annoying as you can imagine while gaming. I've been in contact with support for the better part of a year now and have already got a replacement product (the same model). Now this mouse has developed the same issue after a week or two. Several reinstalls, reconfigurations, testing on several computers with and without Synapse installed etc.. have confirmed it to be a hardware issue of the product and nothing software related (in the case of both mice). Now after being in contact with support again they are offering me a replacement Trinity for the second time which i'm unsure about. Is there any recorded cases of people getting a different product/refund/voucher or any solution whatsoever different from receiving the same model again? At this point I have no trus

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Razer.Caziel
3 years ago

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