Topics started by Epicguy4000 | Razer Insider

Topics started by Epicguy4000

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Epicguy4000
posted in Razer Support

Razer Nari Ultimate - Dongle Dead!

I just got my hands on my first razer headset since the Kraken back in 2015 (which my girlfriend has quietly claimed as her own), and I was ecstatic, to say the least. Imagine my heartbreak, if you will, when I plugged the dongle in to find a nice big 'USB device not recognised' error. Upon opening Device Manager, the exact error description is 'Unknown USB Device (Device Descriptor Request Failed). When I plugged the same dongle into my girlfriend's laptop, the device worked fine for about three minutes, before throwing the same error. If anyone has an idea to solve this (I've tried removing the driver and restarting windows), it would be greatly appreciated, although I do suspect that the dongle is simply dead, I just don't want to fully admit that yet.

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Razer.Speedcr0ss
3 years ago

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