Topics started by dreamy.kiki | Razer Insider

Topics started by dreamy.kiki

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dreamy.kiki
posted in Razer Support

Razer Basilisk (Quartz Pink) Not Being Detected By Windows or Synapse

Hello! I do hope I can get some kind of assistance here, because I've been lost for months on this issue and would love to have a functioning mouse again. Background: I bought a wired Razer Basilisk off of Amazon in June 2020 to accompany my new PC build, and everything went well with setup and product registration. It's working fine, but sometimes a few connections issues around August/September as I used it more. However, on October 28th, 2020, it just completely stopped working. No detection on any device at all. No detection on Synapse 3. No RGB either. The closet thing to this issue I can find is this Reddit post from two years ago, however, the issue was most likely solved within the user's DMs. Anyway, now it's January 2021, and just to check in on it and see if it decided to cooperate, I plugged it in again. But this time, it automatically installed Synapse, something it didn't do previously, so the mouse is still clearly alive. So, after all this, what can I do to fully re

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3 years ago

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