Topics started by soloPastelPinkbay263 | Razer Insider

Topics started by soloPastelPinkbay263

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soloPastelPinkbay263
posted in Razer Support

Razer Kraken 7.1 V2 Issues

About 2 weeks after buying I had an issue where i'd hear loud static noise in both ears. Thought this was a laptop issue and soon it stopped so I ignored it. Fast forward to now, a year and a half after purchasing and I have constant issues. The loud static, the microphone and audio cutting randomly for a few seconds, and my mic completely stops working. I've reached out to amazon and razer, Its nothing but a back and forth issue. Razer told me I had my warranty since it has not been 2 years yet, but I enter my S/N and i get an error saying i'm out of warranty? Was I lied to by customer support? Am I unable to be helped with my item now? Its been days since this started and I am not getting a reply anywhere, can't even use live chat because every time I try it is down. Attached is some of the crap I have to deal with because neither side will help. 2 different customer support agents from Amazon (the place I bought the headphones on) (also a verified reseller of razer products) and, th

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3 years ago

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