Topics started by MegaDude69XZ | Razer Insider

Topics started by MegaDude69XZ

1 Thread

M
MegaDude69XZ
posted in Razer Support

Support not responding on RMA Status

I've sent my defective mouse back, on the FedEx tracker it shows it has arrived Tuesday 6/23/2020, I then get an email from support on Thursday 6/25/2020 saying "you have not dropped off your unit to one of our FedEx facilities" and that was the last time I heard from them. I've also created another case on RMA status a couple days ago and still no reply. I am worried if it even got there and if they have actually received the package.I understand they may be busy but not replying for a whole week is unacceptable.

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M
3 years ago

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