Topics started by coolboxSmitten441 | Razer Insider

Topics started by coolboxSmitten441

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coolboxSmitten441
posted in Razer Support

Problems with my Blade 15 order / Customer Support

Hi all, Just wanted to check whether you have similar issues with Razer / Customer Support. I decided (2 weeks ago) to buy the new Razer Blade 15, upon finalizing my order I realized that I (by mistake - which I still regret) selected the "Nordic lay out" instead of the "US lay out". I immediately contacted the customer support to change this prior to sending out my Blade. However, when I finally came through the queue and spoke to someone from Razer, I was told that my order was already being prepared for shipping. I was advised to refuse the Blade when it arrived, subsequently to wait for the refund and then order the correct version. So far no real issues, it just sucks that this causes a significant delay because of a misclick on my end. So I reached out to the courier (DHL here in the Netherlands) who informed me that this was no problem at all and they would intercept the Blade and return it to Razer. Now, nearly 2 weeks later, my Blade is stuck in customs in the Netherlands o

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3 years ago

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