Topics started by pgilbreath13 | Razer Insider

Topics started by pgilbreath13

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pgilbreath13
posted in Razer Support

ZERO Customer Service from Razer

I've just been through easily my worst experience with a company in my life. I ordered a Razer Blade 15 laptop from the "Official Razer eBay Store" on July 5th. They had a promotion going that marked down the laptop from 1799 to 1409 so I jumped on it. (It has since gone back to the original price) I felt safe ordering since eBay verified that this was an order "Direct from Razer" and it was shown to offer the full manufacturer's warranty. When the laptop arrived in my city, FedEx let me know that there was a request to have it sent back to Razer and that I had "refused acceptance of the package". No shot. I was excited to get my laptop since I needed it for work. Over the past two weeks, I have attempted to contact customer support over and over again. The only way I have been able to reach them was through the chat feature. I was told that the eBay page is operated by a reseller and is not actually "Direct from Razer" as it is advertised. He told me that he would reach out to Orde

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Razer.Caziel
3 years ago

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