Topics started by NoNameTag | Razer Insider

Topics started by NoNameTag

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NoNameTag
posted in Razer Support

Razer Suppot not answering in weeks... RMA required because of broken microphone and webcam on RB15

Hi, I am writing back and forth with razer Suppot for months now... Wanted to RMA my RB15 because the microphone (I think it is he soundcard rather then the mic itself, because every other connected input device has feedback issues is is way to quiet) any my webcam broke. This makes it unusable for any voice or video buissness calls which became very important in these Covid-19 times! I did a system reset and ensured it was no problem software side or with my connected hardware. I got to the point where support asked me for all my details and wrote they would reply to me in 48 buissness hours... over a week had gone by and I still didn't recieve any reply. I contacted support again and was asked a SECOND time for the details I just mailed them, I've mailed them again and since then nothing has happend... (nearly 2 weeks ago) I emailed again but there wasn't even an automated reply that support even received my mails. I now opened an RMA ticket a couple of days ago which also is no

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3 years ago

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