Topics started by vtdanno42 | Razer Insider

Topics started by vtdanno42

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vtdanno42
posted in Razer Support

Peripherals connected to USB-C Hub disconnect when lid is closed

I have the Blade 14" (2016) RZ09-01652 and occasionally have it connected to a self-powered Anker USB-C hub. It generally seems to work really well. I have a monitor plugged in to HDMI as well as a dell wired keyboard and a logitech wireless mouse receiver. Problem: I get video out through the USB-C port, and the keyboard and mouse work fine when the laptop lid is OPEN. However, when the laptop lid is CLOSED, after a few seconds the keyboard and mouse disconnect (and I get the Windows chime telling this). I never lose video out when this happens. The only way to reconnect is to unplug the hub, open the lid of the laptop, and reconnect the hub. I have: Set power management to "Do Nothing" when the lid is closed. For all USB controllers, unchecked "Allow the computer to turn off this device to save power". Disabled, then uninstalled Razer Synapse. Uninstalled and reinstalled USB drivers. This behavior does not happen if I just plug all peripherals directly into the pc. I have also e

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Razer.Zionzedd
1 year ago

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