Topics started by hirobashi | Razer Insider

Topics started by hirobashi

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H
hirobashi
posted in Razer Support

Basilisk Ultimate not charging

I had to replace my original Basilisk Ultimate due to some water damage. I bought a new one including a new dock. I plugged in the new equipment to began charging it to full for use and since then the mouse in synapse. The colors change to show the charging percentage like normal but the battery just drains. So it is a sitting on the pins as it should. I tried to clean the pins on both, the old dock, changed the usb ports, cleaned my usb ports, a few restarts, firmware updated, made sure the mouse was turned off, and tried to plug it in directly. My old one never had this issue so I'm wondering if it's the new mouse or if there is a solution? I can return to my local best buy if need be.

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2 years ago

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