Topics started by GamingBroMiles | Razer Insider

Topics started by GamingBroMiles

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GamingBroMiles
posted in Razer Support

Razer Support Isn't Fair - Huntsman Elite Wrist Rest

Razer Huntsman Elite: I have reported this before since I came across another individual who has suffered the same issue as me with the same keyboard. The live chat is somehow unavailable to me although I was trying to report during business times. I was informed that the case would be sent to headquarters, but I was never informed about it until I brought it up emails later. There is a large tear that is present in the wrist rest of my keyboard and it's extremely frustrating since this is a very expensive keyboard, and the customer service isn't great. The reasons as to why I couldn't get a replacement jumped from mistreatment and abuse to customer induced, to not being fair to RazerCare customers, and then now it doesn't affect its usage. The one thing about it that doesn't make sense to me was that he was luckily able to receive a replacement, but I unjustly was not. Our case was practically identical; both our cases did not pass warranty and we both posted a question on the officia

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3 years ago

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