Topics started by BarbaraSPM | Razer Insider

Topics started by BarbaraSPM

2 Threads

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BarbaraSPM
posted in Razer Support

Razer BlackShark V2 Pro Compatibility Question

Heyo, Got a quick question: I'm upgrading to the Razer BlackShark V2 Pro soon and I currently have the Ifrit. Can I plug in the Razer BlackShark V2 Pro to my pre-existing Razer USB Audio Enhancer?

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Razer.Speedcr0ss
2 years ago
B
BarbaraSPM
posted in Razer Support

RAYER KIYO - Video Image Issues

Hello, While using my Razer Kiyo I keep having an issue where the bottom half of my video will flash in blue (almost like a negative image). It is but a flash, but will happen several times during any video use. I have yet to capture a screencap when it happens, but I'm wondering if this is a hardware issue? All firmware is up to date, so I'm wondering if it's the hardware and not the software. Anyone had anything similar happen to them? Update 2/6: Finally got through to Support (that's another story for another day) and opened a case, probably will lead to RMA which is in and of itself a hassle... Will update again once I hear back from them. 2/18: They covered return label of faulty Kiyo. Warehouse confirmed receipt of damaged Kiyo on 2/15 and it's been radio silence on what their next steps will be since then. 2/19: The new Kiyo showed up at my door today and on the 18th EOD they did give me the tracking, so it seems despite the radio silence the cogs of RMA were in motion.

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B
3 years ago

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