Topics started by Feasty | Razer Insider

Topics started by Feasty

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Feasty
posted in Razer Support

Bulging battery issue

So it looks like I have the "bulging battery" issue on my Razer Blade Stealth (purchased May, 2018) I have sent a support case (#200612-001600) on June 12, but no reply as of yet. Sent a follow up asking for an ETA on June 20, and also no reply. A bit disappointing in the responsiveness of support ... is 12 days without a response common for Razer support? But on to the bigger issue - I currently have a bulging battery pushing up on my trackpad/lower keyboard, enough so that the lid does not close down. I see from numerous other postings this seems to be a familiar issue (a 'lot' disappointing in the quality of battery for such a premium device), and it seems that PMs through this forum *may* help get some reply/response? Ultimately I would just like to get a new battery sent over so I can replace it and get back to feeling safe using my laptop. Anyone had any success in getting Razer to ship them a replacement battery?

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3 years ago

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