Topics started by HerrMroz | Razer Insider

Topics started by HerrMroz

2 Threads

HerrMroz
HerrMrozInsider Mini
posted in Razer Support

Razer Support sent me a broken RAZER BOOK twice

Hello,razer support doesn’t wanna solve issues I’ve been having since December so I am writing here. I sent my original RAZER book in December. Razer support replaced it with a refurbished unit in January. It turned out to be in worse state than the original one (221120-001503). So they started the 2nd case (230119-001376) in which they decided to send another refurbished unit which has better specs. Yesterday I received it and it turned out to be in even worse state than the 1st replacement… I am missing a working laptop for 3 months already…. And this mess doesn’t seem to end ever. Razer support is incompetent and razer’s quality center seems to be blind. I am attaching photos of the 2nd replacement unit to let you experience what a refurbished in perfect condition unit looks like.Other issues with the unit: Razer Synapse doesn’t detect the laptop, keyboard doesn’t fully record key presses.A quote from razer support Please be informed that the replacement unit is refurbished but guar

4
Razer.Zionzedd
1 year ago
HerrMroz
HerrMrozInsider Mini
posted in Razer Support

Razer Book 13 issue

I've just bought the Razer Book and sadly my unit seems to be faulty. Tape (I have no idea how to call it) right under display (under RAZER sign) bends in a weird way (see the pics below). Does anyone have this issue or it's just a faulty unit? I closed the laptop lid like max 10 times.

0
Razer.Caziel
3 years ago

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