Topics started by speshulist | Razer Insider

Topics started by speshulist

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speshulistInsider Mini
posted in Razer Support

Surface Pro 7 + Surface Dock 2 - Blackwidow Chroma Disconnects

So I want to start off by saying that there is nothing wrong with my keyboard. I have it set up where it connects to my gaming desktop and my work laptop and then I use a USB switcher (not KVM) to swap it. It works perfect on my gaming desktop and have never had an issue with it. Over the course of the last month or so, ONLY my keyboard is having an issue connecting (or staying connected) to my work computer. I have a Surface Pro 7 (only a few months old) with a Surface Dock 2. When I connect it up, it works for a bit and then starts to disconnect. Once it starts, it doesn't stop until I reboot. It will disconnect and reconnect over and over until I reboot. I have a USB Camera and a USB Headset that stays connected no problem, but the keyboard is the only issue I can tell. I've worked with my IT department and they are at a loss and basically told me don't use that keyboard. When I use one they gave me (really crappy one) it works fine and I never have an issue. While going

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3 years ago

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