Topics started by spiritchrysalis | Razer Insider

Topics started by spiritchrysalis

2 Threads

S
spiritchrysalis
posted in Razer Support

Hardware Issue?: Audio muffled on L ear of Razer Kraken Pro 2/3

Hi! Relatively new Razer user here, very excited to be entering the realm of equipment designed for gaming. I was gifted a Razer Kraken Pro -- this headset, if it helps; I thought it was a V3 but the P/N is (*Omitted), which Google lists as from 2019 -- and I think there's an issue with it which seems like a hardware/connection problem. I'm curious if others think the same. I haven't used it as much as I'd hoped since I bought it, but I noticed today that certain parts of a game I was playing (FFXIV) sounded "muffled" or overall softer. I especially noticed it during quest acceptance sounds, or audio in lower frequencies (e.g.: sounds playing when dragons communicate). I thought it was just a weird balance issue, but then I plugged in my spouse's headset (a V2 or V1) and the problem was GONE. I also tried it with a cheap headset jack headphone, and a Bluetooth headphone without a mic, and those all sounded perfectly solid. It's still just within return policy from the seller (Am

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Razer.Speedcr0ss
2 years ago
S
spiritchrysalis
posted in Razer Support

Razer Kraken Pro V2: Popping sound when muting/unmuting while streaming . . .

Hi! Relatively new Razer user here, very excited to be entering the realm of equipment designed for gaming. I was gifted a Razer Kraken Pro V2 -- this headset, if it helps -- and I've noticed a sound issue while doing some of my casual streaming. (To note: The streams are through the PS4, using a PS4 camera and the mic on the headset, with the headset plugged in to the controller audio jack.) I don't think this is happening while just using the headset to communicate, but since I haven't used this headset feature much, I'll confirm and follow up. Every time I use mute or unmute, there is a fairly loud 'POP' that can be heard on stream. Anyone have this happen? Did you just stop using the inline mute, or did you find a solution? There have also been some quieter click/pop noises from time to time, which lead me to believe that there may be a slightly loose connection on the PS4 controller connector, but the loud POP while muting/unmuting is universal. Thoughts?

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Razer.Speedcr0ss
2 years ago

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