Topics started by Sultankinggold | Razer Insider

Topics started by Sultankinggold

1 Thread

S
Sultankinggold
posted in Razer Support

Razer Naga Hex V2 Randomly Freezing

Hello everyone. The issue: I have owned a Razer Naga Hex V2 for about 3 years now. Recently, I started having issues with the mouse freezing. In random moments, the cursor completely stops moving. The mouse buttons still work in this state. I am also able to move the cursor by turning the mouse upside down, and moving my finger over the laser. How I have attempted to solve it: - I have tried to calibrate my mouse pad's surface in synapse. This makes the mouse unstable, as slightly raising the mouse moves chaotically. This seemed to decrease the occurrence of this issue (the freezing). - Resetting the mouse. - Changing ports. - Reinstalling the synapse. - Uninstalling my USB root hub and then rebooting. - Considering buying a new mouse, but I decided a better idea would be to try the forums as one last attempt. Notes: - The mouse is old. The circular thumb grip on the left side fell out not too long ago, but i was able to put it back in. - If I do buy a new mouse, it will be the Raze

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S
3 years ago

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