Topics started by HotElephantClan | Razer Insider

Topics started by HotElephantClan

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HotElephantClan
posted in Razer Support

Viper Ultimate Cannot Connect via Dock Anymore after Firmware Upgrade

Hi everyone, I bought my Viper Ultimate yesterday and it was pretty good. I did like the dock very much since it could still connect my mouse to Synapse 3 when I put the mouse on it during power off. I configured the dock to show my Viper's battery level so when I placed the powered-off mouse on the dock, the mouse light and the dock light can both show the mouse's current battery level. However, things changed after I upgraded its firmware from 1.03.02 to 1.04.00 today. The release note of the 1.04.00 firmware said 'Fixed an issue where the mouse is seen on Synapse when it is placed on the dock and switched OFF', which I didn't realize how stupid it is before I upgraded the firmware. Newer firmware was always better, I just thought. So after the firmware upgrade, my Viper Ultimate doesn't show anymore in Synapse 3 when I power it off and put it on the dock. The more stupid thing is, when I put it on the dock, the light on the mouse will show green which indicates my mouse's battery

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Razer.Caziel
3 years ago

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