Topics started by pm2104L03702294 | Razer Insider

Topics started by pm2104L03702294

1 Thread

P
pm2104L03702294
posted in Razer Support

Kiyo Pro - No working firmware???!!!

I bought a Kiro Pro and it worked on initial install. However it said there was a firmware update. When I tried, as it looks everyone has done, it downloaded the firmware but then instructed me to connect the already connected camera. As most have done I unplugged and plugged it back in and now the synapse program is the only place this camera be seen. No programs are able to access it. I have disabled the laptop camera leaving it as the only option and still does not work. I called support and they told me that I need to have it replaced because there were a bad batch of cameras that are not taking the firmware update. I received the new camera today and I have the exact same issue. Camera works within the synapse app, it is seen in my device settings but I cannot make it the default camera. It does not see the camera in any other program and if I try to update the firmware then it isn't even discoverable in the synapse app. Needing someone from Razor to jump in and let me k

0
Razer.Caziel
2 years ago

Badges

View More
CookiesCookie settings