Topics started by LynneH1965 | Razer Insider

Topics started by LynneH1965

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LynneH1965
posted in Razer Support

Synapse 3 update stopped it recognising devices

I have a Nari Ultimate headset and a base station V2 Chroma. The base station was randomly disconnecting and RGB stopped working and it was not recognised by Synapse, but at this point the headset was still working. Then the headset also started randomly disconnecting, but was still recognised on Synapse when it reconnected. At this point I started searching for solutions and I went through the support page, repairing Synapse then rebooting, but the problem was still there. I then noticed there was an update pending, so I downloaded and installed it. I rebooted and now Synapse doesn't recognise either device. I've only had these two for 10 days and I pretty annoyed I am having problems so soon, perhaps I should have paid more attention to the negative reviews for the base station. I was about to buy a new NAGA mouse, but if I can't get this sorted I am loath to give Razer any more money. TLDR Synapse doesn't recognise Nari Ultimate or V2 Chroma Yes, I have repaired Synapse Yes, I h

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Razer.Speedcr0ss
2 years ago

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