Topics started by Pectabyte | Razer Insider

Topics started by Pectabyte

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PectabyteInsider Mini
posted in Razer Support

Razer 15 Advanced Model (2020) - Damaged by Razer Thunderbolt Dock

Help! I recently purchased a Razer Blade 15 Advanced Model (RTX 2080 SUPER Max-Q) laptop from a Razer Store in San Francisco CA. I also ordered a Razer Thunderbolt Dock to go with it from the Razer online store. I knew when purchasing the Razer Thunderbolt Dock it would not charge my laptop Via USB-C. I purchased it so I would have fewer cables to mess with when moving my system around and for the Ethernet jack. That being said, my laptop DOES charge very slowly if only plugged into the thunderbolt dock. However, if I have my dock AND the standard power cable plugged in at the same time, sometimes my system seems to think its running off the battery and will stop charging all together regardless of which is plugged in. It is as if it gets confused which one to draw power from so it stops all together and the battery will hang at whatever % it got confused at. This has lead to the system dimming the laptop screen as if its in low power mode and it has even disabled the WiFi device t

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2 years ago

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