Topics started by SculptorM | Razer Insider

Topics started by SculptorM

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SculptorM
posted in Razer Support

Touchscreen Fail - Razer Blade 15” Advanced (2019) | RZ09-0288x

I have a Razer Blade 15” bought in June of 2019. Upon a recent Windows update the touchscreen has stopped working and does not appear in the Device Manager under Human Interface Devices. There is now a listing in the Universal Serial Bus Controllers that is "Unknown USB Device (Device Descriptor Request Failed) that is blinking when I touch the screen. I have not been able to locate a firmware update or driver for the touchscreen on this particular machine. Is there a driver available for this model? : RZ09-02887E52 I have followed the protocol for resetting this on the razer support page, but the touchscreen will not appear on the HID list. All else is well with the machine, but I used the touchscreen often, and it seems as simple as a driver install.

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2 years ago

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