Topics started by FlameShadow14 | Razer Insider

Topics started by FlameShadow14

2 Threads

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FlameShadow14
posted in Razer Support

Basilisk Ultimate Dongle Stopped Working

Yesterday when I logged into my PC, my mouse (Razer Basilisk Ultimate) wouldn't respond wirelessly (battery is fully charged). I tried to troubleshoot and realized it might be a dongle issue. The mouse is never detected by the dongle - The mouse works fine in wired mode with the provided USB cable and is recognized by synapse 3 - If I connect the dongle directly to the computer it is recognized but the mouse isn't and won't move or respond to clicks and scrolls - If I connect the dongle to the charging dock and connect that to the PC with the USB cable, the dock is recognized by synapse 3 but the mouse is not (the dongle is properly inserted into the charging doc) - I tried restarting the PC - I tried re-installing synapse - I tried the mouse+dongle on a different PC and a mac, neither of which seem to recognize the mouse with the dongle - I tried going to device manager and updating the drivers, then deleting them to be reinstalled which still didn't work - I tried the update firmwa

0
R
2 years ago
F
FlameShadow14
posted in Razer Support

Basilisk Ultimate Dongle Stopped Working

Yesterday when I logged into my PC, my mouse (Razer Basilisk Ultimate) wouldn't respond wirelessly (battery is fully charged). I tried to troubleshoot and realized it might be a dongle issue. The mouse is never detected by the dongle - The mouse works fine in wired mode with the provided USB cable and is recognized by synapse 3 - If I connect the dongle directly to the computer it is recognized but the mouse isn't and won't move or respond to clicks and scrolls - If I connect the dongle to the charging dock and connect that to the PC with the USB cable, the dock is recognized by synapse 3 but the mouse is not (the dongle is properly inserted into the charging doc) - I tried restarting the PC - I tried re-installing synapse - I tried the mouse+dongle on a different PC and a mac, neither of which seem to recognize the mouse with the dongle - I tried going to device manager and updating the drivers, then deleting them to be reinstalled which still didn't work - I tried the update firmwa

0
R
2 years ago

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