Topics started by secretFuzzyWuzzyleet818 | Razer Insider

Topics started by secretFuzzyWuzzyleet818

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secretFuzzyWuzzyleet818
posted in Razer Support

Warning about a recent Windows 11 update causing black screen

Hi all, this is now more of a warning so hopefully nobody else has to experience this frustration... I have a 2021 RZB 15. Came with win10 and without thinking about it upgraded to win11 on launch... win 11 has mostly been fine, few bugs here and there, but nothing like this. Two few days ago (19/10/2021) before switching off I saw there was a Windows update, so I clicked 'update and shutdown'. Yesterday morning I tried booting up and the laptop switched on fine, but the screen was totally off, not even a backlight. So it would seem the update may have something to do with this? The system loads correctly, I can tell as the keyboard lights up fine and is responsive. Windows Hello works and it actually logs me in using it. You can see the red light flash when it is using face recognition. Once logged in razer synapse loads as my keyboard and mouse layout colours are displayed. So all working other than the black screen... I have tried ctrl + shift + win key + B to try reset the disp

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2 years ago

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