Topics started by EligibleSRB | Razer Insider

Topics started by EligibleSRB

2 Threads

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EligibleSRB
posted in Razer Support

Synapse 3 - Server Access Unavailable - my fix

As title says, for some time I couldn't install Synapse 3 on my desktop PC. On all of my laptops installation was breeze. I did tried everything I could find on the forums (clean reinstall, turning off firewall, different network, manual download from installer files, had all the latest Windows updates) - none of them was working. Last thing that I've tried and that actually worked was updating my BIOS (AMD Ryzen 5800X). From some reason, after that installation went smoothly. Did some research after and as it turns out some fault in my current BIOS version was preventing my network to be accessible. What is weird is that I could access to every single page without any issue whatsoever, download stuff from anywhere, but apparently not to Razer server to actually download packages needed for installation. If you don't know how to upgrade BIOS for your processor, just google it, it's easy and there is a lot of good YouTube videos on that topic :) Hopefully this helps someone. P.S.

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1 year ago
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EligibleSRB
posted in Razer Support

Razer Synapse 3 fails to install

Hello everyone :) I have a problem with installing Razer Synapse 3 on mine PC. I've downloaded installation file from Razer's site and when I try to run it (even as Admin) it says "Server Access Unavailable - Please check your internet connection" (screenshot attached). This is happening only on mine desktop PC which I've got a few days ago (Ryzen 7 5800X, RTX 3070, 16GB Corsair Vengeance RGB Pro, Gigabyte X570 Gaming X), LAN connection ofc, Windows 10 Pro (legal, all is up to date). Devices I own are Naga Pro and BlackWidow v3 Mini Hyperspeed. I've tried this installation on the 3 other laptops (via wifi) - no issues there whatsoever. I've tried everything - from reinstalling Windows (2 times and even with other non-Razer hardware), disabling firewall, deleting my Razer devices from Device manager, flushing DNS, checking for latest .NET version - basically everything I've found on reddit and other forums. I've contacted support (chat which forwarded me to some senior-like suppor

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2 years ago

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