Topics started by Ray_014 | Razer Insider

Topics started by Ray_014

1 Thread

R
Ray_014
posted in Razer Support

TB4 Dock Chroma Cuts During 3D Software

I have my thunderbolt 4 dock chroma connected to my blade 15 base model mid 2021, whenever I open up some 3D modelling software such as Solidworks with a relatively graphic intense model open, the entire dock cuts out all connections. The connection will re-establish a few seconds later but it will then disconnect immediately after reconnecting. I have tried updating graphic drivers (Intel and Nvidia), removing Synapse 3 and testing it, disabling and re-enabling the thunderbolt controller in BIOS, I have also removed all connections to the dock except for the source thunderbolt 4 connection to the laptop to see if any of my peripherals are causing issues but I had no luck. I have also contacted Razer Support multiple times and have already received an RMA replacement, but the issue persists. Is there anything else I could try to do?

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R
2 years ago

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