Topics started by evergardenCanary508 | Razer Insider

Topics started by evergardenCanary508

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evergardenCanary508
posted in Razer Support

Brand new Black Widow v3 Pro Wireless some keys don't work

Hi, My brand new Black Widow v3 Pro Wireless arrived this morning and the U, J, 7 and numpad 6 keys don't work (there may be more, those are the ones I've noticed so far). The issue happens both via USB, wireless and bluetooth. Windows 11 is up to date. I've updated keyboard and dongle firmware. I've done a clean install of Razer Synapse as per https://mysupport.razer.com/app/answers/detail/a_id/1708/~/how-to-perform-a-clean-re-installation-of-razer-synapse-3-%26-2.0-on-windows I have done a factory reset of the keyboard via Synapse. I have tried a different USB cable. I have tried having ONLY the Black Widow v3 Pro and my Naga Pro plugged into USB literally nothing else. I have held down the Esc, capslock, space bar and turned on the keyboard to reset it as per https://mysupport.razer.com/app/answers/detail/a_id/1697/~/how-to-fix-an-unresponsive-razer-keyboard-with-a-hard-reset-or-by-exiting-out I have tried setting my windows language to US English and restarting, this didn't help.

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Razer.Speedcr0ss
2 years ago

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