Topics started by TonySinatra | Razer Insider

Topics started by TonySinatra

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T
TonySinatra
posted in Razer Support

Viper dock constantly disconnecting / won't work with usb dongle

Hello, the dock of my Viper mouse has randomly and constantly started to disconnect on Windows 11 since the past couple of months, with a message popping up saying "USB device not recognized". This stops happening if I plug the mouse usb dongle receiver into it, but if I do that the mouse stops working. I've tried to reinstall Firmware and remove then reinstall Synapse, and have tried every USB port on my machine with no effect. Thank you

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Razer.Speedcr0ss
2 years ago

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