Topics started by prestonjames | Razer Insider

Topics started by prestonjames

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prestonjames
posted in Razer Support

New Razer Docking Station Issues Connecting Multiple Monitors

So I have a bit of an odd issue. My dock is brand new. When I set it up with two monitors connected via thunderbolt to DisplayPort, they both worked correctly. The persistent issue began when I then connected my third display directly to my Razer laptop. I know that the dock only supports two monitors connected to it, which is why the third was connected directly to the laptop. I have been doing this for multiple years with this laptop and a different docking station, so I know that this should work. Strangely, when I connected the third monitor to my laptop, one of the displays connected to the dock turned off. When I unplugged the third monitor from my computer, the other monitor that turned off remained off. Now, the dock only supports one screen connected to it. I tested every port and both monitors, and everything works, but it will only recognize the first monitor I plug in. It doesn't matter what ports I used or which monitor is plugged in first, it will not recognize

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1 year ago

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