Black screen Razer Blade 17 PRO (2020) | Razer Insider
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Black screen Razer Blade 17 PRO (2020)

  • June 13, 2021
  • 2 replies
  • 24 views
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Hello, I have been struggling with a Black screen on my razer blade 17 pro with a RTX 2080 Super max Q. I am aware of the black screen issue with this specific laptop, however, I cannot even connect to an external HDMI anymore. I tried shutting down my computer, letting it die and recharging, still nothing. I am currently on Dedicated graphics mode as of me shutting down the computer, I am at a loss. Razer support has not done a thing to help and has ignored what I’ve told them. If anyone has a solution that can get my screen to come back on, that would be great. Thanks in advance
pancholr
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2 Replies

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Are you able to revert to Nvidia Optimus in the BIOS?
Razerblade Pro 17 (2020) / RTX2070 Mx-Q / 32GB RAM / 1TB+2TB NVME SSD Time Spy: https://www.3dmark.com/spy/20021575 Firestrike: https://www.3dmark.com/fs/25669609
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • June 14, 2021
Do you mind sending me your ticket number? I can use that to check all the troubleshooting steps our Support Team has suggested so far. That way, we can avoid redundancies. If you haven't already, I highly recommend that you check and follow the guide on this page. *Thread locked to curb the conversation to PMs.
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