System Details:
Model: Razer Blade 15 (2023) — RZ09-0485
CPU: Intel Core i7-13800H
OS: Windows 11 (UEFI Mode, Secure Boot Enabled)
BIOS Version: 2.01
Symptoms:
Ricochet Anti-Cheat fails the hardware attestation / Azure Attestation handshake when launching the game, resulting in matchmaking failure / restricted lobbies.
Running the game natively on the hardware fails attestation; however, playing on cloud services (GeForce NOW) or other systems using the exact same Activision account functions normally without restrictions.
Troubleshooting Already Completed:
TPM Verification: Verified in tpm.msc that TPM 2.0 is detected, enabled, and reports "The TPM is ready for use."
Attestation Check: Ran PowerShell Get-Tpm to verify system health.
Secure Boot: Confirmed enabled and active in msinfo32.
Credential Reset: Cleared TPM ownership via BIOS/Windows to force endorsement certificate renegotiation; issue persists immediately upon re-launching the game.
Because standard software troubleshooting does not resolve the Intel PTT / Azure attestation certificate issue, I would like to request that this case be escalated to the BIOS/firmware engineering team—similar to previous resolutions provided for the Blade 14 (2021) and earlier revisions.
Please let me know where I can securely provide my serial number, case logs, and diagnostic screenshots.