Blade 17 - external monitor via USB-C/Thunderbolt 4 not working | Razer Insider
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Just purchased this new Razer Blade 17. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. Whenever I plug in a monitor, NVIDIA control panel shows Optimus as the active graphics adapter. And the NVIDIA GPU becomes disabled and I'm unable to select. See screenshot.

I just used the Razer BIOS updater and updated the EC as well.

Model: (*Omitted)

Any help is greatly appreciated!
ScottySTL
I am having the same exact problem..please advise

It looks like they dont have a simple solution. They took my conversation offline to handle it with me over email. But that has just ocmplicated things. I've had to supply the same information to them over and over. And they have a new support person working on my case it seems daily.
Well the thread is marked as FIXED
I don't think the issue is fixed at all
@Razer.Speedcr0ss
UPDATE!

[Blade 15 & 17 2022] USB-C Port is unable to connect to external monitor after updating Nvidia Driver.

Issue: After updating to latest Nvidia Driver (later than 512.33), the USB-C Port will not work when connecting to external monitor.

Affected models:

Blade 17 2022 - Both USB-C Ports will not work
Blade 15 2022 - the right USB-C Port will not work. QHD 240Hz
Razer.Speedcr0ss
Update:

We have found that by updating to the latest NVIDIA driver (later than 512.33), the USB-C port will not work when connecting to an external monitor. Please check the following:

• The Blade 17 2022 | RZ09-0423x (both USB-C ports will not work).
• The Blade 15 2022 | RZ09-0421x (the USB-C on the right side will not work).
• For QHD 240Hz SKU, which supports Advance Optimus (the "Manage Display Mode" option in the NVIDIA control panel will not be present).

Razer is aware of this behavior, and the Support Team is tackling this issue and currently communicating with our developers. Our workaround is to perform a display driver rollback to 512.33, the same version in the Windows update. If the rollback button is grey out, uninstall the current driver and perform a Windows update check.



UPDATE!

bBlade 15 & 17 2022] USB-C Port unable to connect to the external monitor after updating Nvidia Driver.

Issue: After updating the latest Nvidia Driver (later than 512.33), the USB-C Port will not work when connecting to an external monitor.

Action: The fix is now available in Nvidia version 517.48 via the GeForce Experience. Please take note that it will not be available through Windows update.

Should you need additional assistance, please send me a ping or submit a case to our Support Team through this link.
I just tried something that worked for me (at least for now). I downgraded my nvidia driver to this: GeForce Game Ready Driver | 512.15 | Windows 10 64-bit, Windows 11 | NVIDIA. It's a few months old. And now the connection seems to be working fine.
Cranberry307
I just tried something that worked for me (at least for now). I downgraded my nvidia driver to this: GeForce Game Ready Driver | 512.15 | Windows 10 64-bit, Windows 11 | NVIDIA. It's a few months old. And now the connection seems to be working fine.


Anyone else on here who still has their Blade try this?
**FIXED..!!**
Spoke to the lovely chap at Razer Store in London, and he suggested a BIOS update for my 2021 Blade 17 Pro, and I updated from BIOS version 103 to 106 and it worked..!!
So, I'm running latest Nvidia drivers, latest Thunderbolt 4 drivers, latest Synapse and this BIOS update was the final key to the mystery :))
USB-C Touchscreen now works on Thunderbolt 4 port with a single cable.
Bubblessmarttech156
So are you saying it's a Razer update fix required here?
Keen to not fork off onto some weird BIOS branch only to be saddled with a choice to loose the setup (as advertised mind you and therefore grounds for compensation / redress at the expense of the supplier).

This is probably why they're being cagey. Since they have offered a device that can't provide the advertised feature. The Sqeaky wheel gets the oil - amazed how many people are having the same issue and no addressed solution.

The Support email I got doesn't help either.

I can be wrong but from what see here and on the web the issue is for regular 30xx and ti cards. Every brand that shipp device with one of this cards have the same problem. Some brands like write above fix the issue with bios update also here someone write that have bios for he”s device and this fix the issue. Base on everyting we stuck with premium laptop that is very expensive with enginering team from Razer that cant do their job find and fix the problem. MSI fix the same problem with one week we waiting almost two month.
Bubblessmarttech156
Yeah - feels like they're making it a "you problem" - rather than an issue with their bios. Not great ITAR either since they've largely ignored this thread. Suggest tweeting them might make its way via a different channel to someone who can actually diagnose / triage the problem - or make that happen!

You can find in this thred messages from Razer support employe but he can only adress the issue is prezent and it for the team that will investigate the problem. The Real problem is team that should eliminate the problem lin Max week or two. Lack of knowlage is why there is no fix for this dat.
aalhail
I own a Razer Blade 17 2022 , NVidia RTX 3070ti

And manage to fix the problem with downgrade Nvidia to 512.95

All good now

This is not a fix but temporary solution or workaround/ Fixed will be when you can update driver to up to date driver and everything will be working as should be. For now this is not possible.
TurboTacho
https://us.download.nvidia.com/Windows/517.48/517.48-win11-win10-release-notes.pdf

NVIDIA Game Ready Driver 517.48 apparently has fixed the issue. Probably might want to try it.

I can confirm! I updated to the latest driver just now on my Blade 2022 and it solved the problem for me
Have Razer Blade 17 2022.
Also wanted to confirm. Downloaded Game Ready Drivers 517.48 (9/27/2022 release) and the Window 11 update 22H2 (9/27/2022 release) and Thunderbolt to Display Port 1.4 is working. (Finally!)
Wanted to add that sometimes Display Ports can act "funny" and require a computer reset before the work.

Best of luck to all you Razer Blade users FINALLY using Display Port again!
Still not working for me. Razer Blade 17 (Mid 21, RZ09-0406). Bios Version 1.04 NVidia Drivers 517.48 and 522.25, one monitor. I have tried every possible combination what to plug in where. Nothing works.
Rollback to super old drivers works so it's not an hardware issue.
I am having this same issue. I have started a support case
Ribsletics
Just purchased this new Razer Blade 17. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. Whenever I plug in a monitor, NVIDIA control panel shows Optimus as the active graphics adapter. And the NVIDIA GPU becomes disabled and I'm unable to select. See screenshot.

I just used the Razer BIOS updater and updated the EC as well.

Model: (*Omitted)

Any help is greatly appreciated!


Allow me to start an investigation for your laptop's concern by sending me a photo of your unit's BIOS main tab so I can check its firmware version and other info via PM. You can save the via any online drive, then pasting it in your message. Let's continue our conversation there.

*Moved to systems board.
I am having the same exact problem..please advise
Yeah from what I hear their support is pretty bad. I am looking for something else now.
May go with Asus Strix Scar or MSI Raider
I have created a support ticket for this ( *Omitted). I was not helped either and was redirected to another team that will eventually get back to me. I will probably return my Razer if a solution is not found here immediately.
the ticket was created today.
I've got the same problem. Even with the Razer dock it doesn't want to work. every other PC or laptop will display an output.

Got the Razer Blade 17 (2022) 3070 Ti, 12800H
That is the model I have (or rather just had). Shipping it back to Amazon tomorrow. Let me know if any of you guys get any resolution to this....
placesleekLightBrown171
I have created a support ticket for this ( *Omitted). I was not helped either and was redirected to another team that will eventually get back to me. I will probably return my Razer if a solution is not found here immediately.


I've checked your case. The investigation is still ongoing, and the team is coordinating with our Internal Team/devs regarding the laptop's behavior. I've cascaded this thread to the team. Hopefully, a resolution will be available as soon.

ScottySTL
How long ago did you start the support ticket? I submitted mine yesterday and have yet to hear back from anyone. I got my blade 17 through Amazon so if I don't hear anything by the end of today I am just going to return it. Costs too much $$ to have quality control/support issues like this


Can you send me your case number so I can tap our Support Team?

plakstra
I've got the same problem. Even with the Razer dock it doesn't want to work. every other PC or laptop will display an output.

Got the Razer Blade 17 (2022) 3070 Ti, 12800H


Please submit a case too so we can collate all the users that are experiencing this USB-C port concern.
I can confirm that downgrading to 512.95 or older DOES WORK!!
So I don't know if it is a razer exclusive problem or a Nvidia thing. But hopefully it will get fixed asap.

P.S.
I'm using the Razer Thunderbolt 4 Dock with my RZ09-0423x NED3-R3E1
on the Alienware AW3423DW. happily I am able to use a Thunderbolt 3 to DisplayPort 1.4 cable.
Cranberry307
I just tried something that worked for me (at least for now). I downgraded my nvidia driver to this: GeForce Game Ready Driver | 512.15 | Windows 10 64-bit, Windows 11 | NVIDIA. It's a few months old. And now the connection seems to be working fine.


BudgeMagraw
**FIXED..!!**
Spoke to the lovely chap at Razer Store in London, and he suggested a BIOS update for my 2021 Blade 17 Pro, and I updated from BIOS version 103 to 106 and it worked..!!
So, I'm running latest Nvidia drivers, latest Thunderbolt 4 drivers, latest Synapse and this BIOS update was the final key to the mystery :))
USB-C Touchscreen now works on Thunderbolt 4 port with a single cable.


Ribsletics
Got it working!!! The support rep told me to uninstall my latest drivers. And roll back to version 512.95 or lower. I am asking him when it is OK to update my drivers for game ready drivers and such. Will let you know when he replies! =)


DorGor
Did you see the post on page 2 of this thread? One user said they updated their bios and monitors work again with latest drivers. Anyone know if the BIOS update solution works with the Blade 15?


I saw everyone's confirmation, and if you are referring to BudgeMagraw's post, that's right, there's a BIOS update for the Razer Blade 17 2022 (1.06) intended to fix different frequencies shown in the OS compared to the CPU spec and improve the CPU's performance. I added my latest post to let everyone know the progress of the investigation. The team is still working with our devs and accepting feedback/reports from our users since this can help Razer come up with a resolution to any reported issues from the community.
I can confirm it's, and has been happening with my 2022 Blade 15. I can also confirm with 100% certainty it started with the last two driver updates from Nvidia. To me it looks like it's linked at least partially to Nvidia's Advanced Optimus tech. I hope/assume Razer has reached out to Nvidia by now because this issue has been standing for at least several months, and on a $3,500 laptop it's pretty unacceptable.
BudgeMagraw
**FIXED..!!**
Spoke to the lovely chap at Razer Store in London, and he suggested a BIOS update for my 2021 Blade 17 Pro, and I updated from BIOS version 103 to 106 and it worked..!!
So, I'm running latest Nvidia drivers, latest Thunderbolt 4 drivers, latest Synapse and this BIOS update was the final key to the mystery :))
USB-C Touchscreen now works on Thunderbolt 4 port with a single cable.


I can confirm. Had the same issue wit my RAZER Blade15 Adv 2021. I downgraded the graphics drivers to 512.95 as some did, didnt work for me. Then proceded to update the BIOS form 1.06 to 2.02, couple of restars and works like a charm. Perfomed an update to the graphics drivers I downgraded before, still working (drivers version 516.94). Hope this helps!!

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