Can't receive activation code for surround 7.1 with Kraken Pro V2 | Razer Insider
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Can't receive activation code for surround 7.1 with Kraken Pro V2

Q
Hey,

I decided to download Razer Synapse 3.0 and so also took Razer Surround 7.1.
But when i went on razer surround 7.1 they asked more for an activation code, i don't have the box of my headset anymore. I thererefore decided to register my Kraken Pro V2 on Razer ID just like it is said on the website. I received an email of confirmation but no activation code.

Where and how can i get this code for my headset ? I looked it up and never found a solution...
Maybe the Kraken Pro v2 can't do surround 7.1 ?

Please help!
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6 Replies

D
  • Dittmo
  • 1 reply
  • July 23, 2020
I have the exact same problem. It used to work on razer synapse 2.0 on my old cumputer but now I can't get a code or use surround sound whatsoever.
H
V
2 people like this
  • H
    Hermanator
  • V
    valdo1015
H
  • Hermanator
  • Insider
  • 195 replies
  • July 23, 2020
I'm curious too, cuz I was thinking of getting the Kraken at some point.
L
  • Lvidz
  • 5 replies
  • July 27, 2020
Same with me. I had to download the legacy 2.0, an old one ( and it's not working in win10 ver 2004 ).
B
  • brdrudi
  • 1 reply
  • July 28, 2020
Mesma coisa comigo, alguma posição?
VictorAntinarelli
1 person likes this
  • VictorAntinarelli
    VictorAntinarelli
E
  • Ervindark
  • 1 reply
  • September 14, 2020
You should still have the Razer surround Pro activation code in your email account, but the 7.1 surround needs a different (new) one. I haven't received a replacement code either. If they discontinued Surround Pro they should at least give us a replacement.
L
  • Lvidz
  • 5 replies
  • September 14, 2020
I was told by a support manager that if you run an instance of bluestacks on your PC with the Razer Surround, it works again. I tried that out and it's true. While bluestack is open, the surround sound stays normal and usable like nothing happened and i'm using it like this until they find a fix for it.
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