I bought kraken x light then i try to download 7.1 surround software which is not working whatever I tried ! | Razer Insider
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I bought kraken x light then i try to download 7.1 surround software which is not working whatever I tried !

  • January 9, 2026
  • 1 reply
  • 49 views

I bought kraken x  light then i try to download 7.1 surround software which is not working whatever I tried !

When i click to RazerSurroundSoundInstaller it takes me to the installing screen and it keeps me waiting for 20 minutes to skip to the next step. And in the next step I can not click anything, there is no information about what i can download or use, I mean it is totally broken program.

Perhaps I made a huge mistake buying a Razer product; after all, I couldn't have known you'd be a company that can't even properly program its own application.

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1 Reply

Razer.ScarletRouge

Hey there, ​@greatMalachiteplace640 

Thank you for sharing the details. I understand that you’re having trouble installing the 7.1 Surround Sound software for your Kraken X headset. 

Don't worry, I will create a case for you and forward it to our Technical Support team for further assistance. To proceed, please provide the following details via PM so I can kickstart your case:
 

Device’s serial number
Full Name:
Email address associated with Razer ID:
|Phone number:
Country:

 

Thank you!