New Razer Blade 18 - battery not charging, sometimes | Razer Insider
Skip to main content
Question

New Razer Blade 18 - battery not charging, sometimes

  • 8 June 2024
  • 2 replies
  • 86 views

Dears,

 

I have a problem with battery charging on my 2024 Razer Blade 18.

After discharging the battery (say to 15%) and connecting the charger, battery would not start charging and remain at %15 indefinitely (observed it for a whole day), until I do the following:

  • change battery optimizer settings back and forth (normally it’s set to limit the charging to 50%)
  • enable and disable one-time full charging
  • reconnect the charger

Unfortunately I’m unable to tell in what order this needs to be done to guarantee success.

But so far I was able to somehow trigger the charging eventually by repeating the above.

 

I’d appreciate if anyone could give me an advice on this.

 

Obviously, this looks like a problem with firmware.

 

Thank you

This topic has been closed for comments

2 Replies

A

Dear community,


My problem is related to Razer Account Level, which should increase to level 2 after spending at least 500 EUR, and to level 3 after spending further 1500 EUR.

I was a bit surprised that after a purchase of the new Razer Blade 18, the account level still remains at 1, about a month after delivery.

I described this situation in a support ticket and after exchanging a few messages (...) I have eventually attached the screenshot below (from my account’s view in www.razer.com):

(note the green bar extends to the edge of the screen, and the negative value of spending I have to make to proceed to the next level)

 

In response I have received:

We apologize for any inconveniences and that you have experienced.
 
The screenshot you provided shows how much has to be spent to reach the next level. It 
mentions what is spent and what is needed.
 
If there is anything else I can do for you, I will be happy to assist you

 

 

I’m feeling totally helpless 😭

 

I’d appreciate any help or suggestion,

Thank you

 

Razer.Aero

Hi aeroSepiavoice924,

Did you notice the battery problem straight out of the box? Have you tried following the steps from this article? If the troubleshooting didn't help, I can help you escalate your concerns to our Laptop Support Team to investigate further the issue. To proceed, please PM me and help me gather the following information below:

Full name:
Email:
Mobile/Phone Number:
Laptop serial number:
Country:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

Save the shareable file via Google Drive listed here.

​​*Thread locked to curb the conversation to PMs.

CookiesCookie settings