This translates as:

Hi, I tried to reset my password but I couldn't, so I tried a few more times but ended up getting banned.

Hi Silvacorreiaalex,

The Razer Insider doesn't have support for your preferred language. Please post your inquiry or concern in English across all boards. I have verified that your account is still active and not locked. Feel free to PM me if you need further help. All the best!

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.