Greetings,
I am looking for support to determine what I should do from here with my Razer Blade 14. I’ve gone through as many of the steps as I am able to recover this laptop. I’ve done the following to help resolve this issue, but believe I am at a point where assistance is needed.
1) Replaced CMOS battery with one from Rome Tech -- no change.
2) Pulled M.2 from the machine and was able to access from another PC.
3) Formatted the M.2, reinstalled in Razer Blade 14, and created a UEFI USB to boot the factory reset image from.
4) Followed all instructions, pressed F12 on boot to select UEFI. Will immediately ask again what drive to boot from when hitting enter, then continues into a boot loop.
5) Tried F9 to enter recovery, met with the following error, “The preloaded image is not suitable to current system. Error code: PI480.”
As mentioned, I formatted the main drive to install a fresh OS, but did not pull any logs or data other than personal stuff from the OneDrive folder. Please advise of something I may have missed..
Thanks
Razer Blade 14 (2023) boot loop and will not allow a fresh factory OS install from UEFI Recovery USB
- Razer Support
- 7807 replies
Greetings,
I am looking for support to determine what I should do from here with my Razer Blade 14. I’ve gone through as many of the steps as I am able to recover this laptop. I’ve done the following to help resolve this issue, but believe I am at a point where assistance is needed.
1) Replaced CMOS battery with one from Rome Tech -- no change.
2) Pulled M.2 from the machine and was able to access from another PC.
3) Formatted the M.2, reinstalled in Razer Blade 14, and created a UEFI USB to boot the factory reset image from.
4) Followed all instructions, pressed F12 on boot to select UEFI. Will immediately ask again what drive to boot from when hitting enter, then continues into a boot loop.
5) Tried F9 to enter recovery, met with the following error, “The preloaded image is not suitable to current system. Error code: PI480.”
As mentioned, I formatted the main drive to install a fresh OS, but did not pull any logs or data other than personal stuff from the OneDrive folder. Please advise of something I may have missed..
Thanks
Ensure that you’ve only downloaded the recovery image for your laptop via our Razer Online Services site. I suggest submitting a case to our Support Team via email or by clicking this link. Ensure to select PC Products > enter your device serial number, so you can click the Contact Support button and get the email or chat options. Feel free to send me a PM should you need additional assistance.
*Moving this thread to our Systems board so you can get inputs from other Blade users.
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