So I am just normally using my blade and then I realise that when I press the top Left Alt key it lies flush with keyboard plate. As I keep trying to press the switch the bottom right-hand corner lifts and the switch pops off. On closer inspection, the stabs keeping the keycap on the switch was bent/snapped meaning it cannot stay on the switch mechanism.

I have contacted Razer Support via email and I am still waiting for a reply, however, do you guys have any advice on what to do and is it replaceable, since I have only had this laptop since July and has been working perfectly up until this hiccup.

As I purchased my blade from amazon and it was an older model at the time I am not sure whether I am still under Razer's warranty. I do not know if this helps but it says that Windows was installed on 29/07/2020 (UK) and was brand new.



Specs:

Intel i7 8750h

RTX 2070 Max Q

16GB RAM

FHD 144Hz

512GB SSD



Thank you for the help!!!