Blackshark V2 Pro (2020) no longer visible after Synapse update and other problems | Razer Insider
Skip to main content
Question

Blackshark V2 Pro (2020) no longer visible after Synapse update and other problems


FiszPL
Vanguard
Forum|alt.badge.img+1

Last week I’ve noticed, that new’ version of Synapse 4 is available, so I’ve downloaded it/installed. Now BlackShark V2 Pro (2020 version) is no longer available in Synapse.

I’ve restarted PC, put the dongle into different USB port, and lastly removed Synapse 4 (+ all the Razer drivers with the Razer Driver cleanup tool), then rebooted PC and installed it again - no luck.

PS. I’ve also noticed, that when Synapse is not loaded, the volume scroll in BlackWidow V3 keyboard acts like scroll wheel instead multimedia (volume up & down).

PPS. After installing new version, when logged in to the Synapse - it didn’t recover some settings properly. For eg. on DeathAdder V3 Pro I had only 2 DPI sensitivity stages (400 & 1600 DPI), but it reverted to default value (5 stages).

Synapse version: 0.0.63.336

Did this topic help you find an answer to your question?

3 Replies

dekades
  • Community Cowboy
  • 282 replies
  • September 19, 2023

This issue has been addressed. Can you double check on your end that this has been fixed? Thanks!


FiszPL
Vanguard
Forum|alt.badge.img+1
  • Author
  • VANGUARD
  • 7393 replies
  • September 21, 2023

Checked today (Synapse 4.0.0.409):

  1. Razer BlackShark V2 Pro (2020) not detected (but at least there’s an info that it’s in development)
  2. When I exit Synapse - volume scroll is not working on BW V3 (I can only mute). The funny thing is when I run Synapse again and use volume scroll for the 1st time - it just acts like a scroll up/down. But when I use it again it works correctly.
  3. Not tested this yet - I’ll try to reinstall this later and check if it’ll recover the previous settings correctly.

FiszPL
Vanguard
Forum|alt.badge.img+1
  • Author
  • VANGUARD
  • 7393 replies
  • September 22, 2023

Little update with #3.

Got somehow logged out from Synapse. After login sensitivity stages settings were lost (they just came back to its default setting).


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings