deathadder v3 pro issue with synapse 4 beta | Razer Insider
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Question

deathadder v3 pro issue with synapse 4 beta

  • June 23, 2024
  • 1 reply
  • 128 views

dragos1997

so i installed the new beta since i was done with idiotic synapse v3 online devices profile sync issues resulting in all settings getting reset , now with synapse v4 beta i have another even more annoying issue so i have a blackwidow v3 pro and i got a deathadder v3 pro connected to the blackwidow v3 pro dongle with the keyboard being used in fully wired mode no wireless at all , the issue is that every time the mouse / pc goes to sleep and they get out of sleep for being used synapse dosnt see my mouse as turned on and its middle mouse button dosnt work , since i use it quite a lot to open chrome tabs and close them , the only way to fix it is to unplug the keyboard dongle which is paired and used by the mouse and plug it back again,  or to disconnect the keyboard and turn its wireless switch on which gets the app and dongle to really wake up and see that the mouse is actually on , since i can move it and use it normally only the middle button and prob other unknown things dont work 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3436 replies
  • June 27, 2024

Hi dragos1997,

Thank you for sharing your concern here in this forum about the issue you're experiencing with New Razer Synapse and your Razer devices. To further investigate and address this matter, could you please provide us with the New Razer Synapse logs when the issue occurs again? Additionally, it would be helpful if you could note down the exact timestamp when the problem occurs. Please PM me and help me gather the following information below so I can Escalate this issue to our Support Team.

Save the shareable files via any online drive account listed here. Also, fill in the following:

Full name: 
Email: 
Mobile/Phone 
Number: 
Country: 

​*Thread locked to curb the conversation to PMs.


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