no access to customization options of my mice after import of old file | Razer Insider
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Question

no access to customization options of my mice after import of old file


raven_sgwc

i tried to open the customization menu after installing synapse beta and importing my old keybind file from synapse3 and i cannot access the tab anymore. this means, that i need to remove the imported profile, but since i can only do that via the tab i cannot access, im stuck with an useless mice. does anyone know, how to remove the profile even if i  cannot access the mice tab, like the file path of the file or how to reset the mice.

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4 Replies

raven_sgwc
  • Author
  • Insider Mini
  • 5 replies
  • May 8, 2024

reboot also dont help


  • Insider Mini
  • 1 reply
  • May 11, 2024

Resetting your mice may help, read your mice’s user instructions and you may need to hold some buttons at the same time to reset. Tell me if it works.😄


raven_sgwc
  • Author
  • Insider Mini
  • 5 replies
  • May 11, 2024

reset via Razer Synapse. even in synapse 3 it don’t reset the mice.


raven_sgwc
  • Author
  • Insider Mini
  • 5 replies
  • June 13, 2024
1196837854 wrote:

Resetting your mice may help, read your mice’s user instructions and you may need to hold some buttons at the same time to reset. Tell me if it works.😄

i would actually need to delete the local saved keybind file but i cannot find it.

 


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