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Razer Kraken TE Hissing problem

E
When using my USB audio controller for my razer kraken tournament edition there is hissing background noise, I've tried many things to try and fix it, is there any way to fix it? When I'm not using the USB audio controller, and I'm using the headphone jack, there is no hissing.
pancholr
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6 Replies

R
  • Ramo1218
  • 1 reply
  • November 17, 2020
same problem as mine :(
J
  • jakw0lf
  • Insider
  • 609 replies
  • November 17, 2020
Eddippla
When using my USB audio controller for my razer kraken tournament edition there is hissing background noise, I've tried many things to try and fix it, is there any way to fix it? When I'm not using the USB audio controller, and I'm using the headphone jack, there is no hissing.
Did you connecting it to a different machine and other ports to confirm that hissing issue?
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
E
  • Eddippla
  • Author
  • 3 replies
  • November 17, 2020
jakw0lf
Did you connecting it to a different machine and other ports to confirm that hissing issue?
yes, i have
J
  • jakw0lf
  • Insider
  • 609 replies
  • November 18, 2020
On the USB audio controller is the THX ON (green led) or OFF? Also can you try checking the Enhancement and Mixer via the Synapse 3 and try switching it all/resetting it to default and see.
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
E
  • Eddippla
  • Author
  • 3 replies
  • November 18, 2020
jakw0lf
On the USB audio controller is the THX ON (green led) or OFF? Also can you try checking the Enhancement and Mixer via the Synapse 3 and try switching it all/resetting it to default and see.
I've done everything you said, and i still hear hissing.
J
  • jakw0lf
  • Insider
  • 609 replies
  • November 18, 2020
Strange, then last resort is our Razer official tech support https://mysupport.razer.com/app/warranty-support/
Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
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