Activation code invalid even though i scratched it perfectly clear. Razer kraken tournament edition

Hello everyone. Just bought Krakens tournament edition like a hour ago. I live in Amman, Jordan and bought the headsets from PC Circle, when i opened the box, it had some weird particles and i think its an open box even though i bought it brand new. the box just had tape on the bottom. anyways, i registered the headsets to my account and it worked but the THX app isnt confirming my code that i got with the headsets, im now living off the trial.