Razor nari ultimate having a ton of issues

Hi I just recently bought the razor nari ultimate and the it seems to be having a couple of issues like connecting and disconnecting  repeatedly on pc also cant listen to myself to test mic, and on ps5 players talking or any type of shooting keeps echoing in the headset even though I have mic volume all the way down and noise cancelation and feedback reduction on as well. It also seems to be crashing synapse. the headset sounds great but I cant use it on pc anymore and  cant use the mic on ps5 since the echos is so bad.